Refunds
Policies
- A refund may only be requested for a credit balance indicated on the account statement, as long as there are no future payments (tuition, educational credit, etc.).
- For credit balances resulting from a payment made with a bank card, the refund can be requested 60 days after the payment date.
- When the refund is requested by the father and/or mother of the family and they are not responsible for paying tuition, authorization must be requested from the person responsible for paying tuition.
Requirements
- Refund at a National Bank
- Have a credit balance (negative sign) in your account statement.
- Official identification of the beneficiary (INE or passport for foreigners).
- Header of the checking account statement (showing CLABE, address, RFC, and no account movements).
- Authorization document signed by the tuition payment responsible party (only for high school and undergraduate students).
- Refund at an International Bank
- Have a credit balance (negative sign) in your account statement.
- Header of the checking account statement (provide ABBA, SWIFT, or IBAN, and the name of the intermediary bank if required).
- Authorization document signed by the responsible party for tuition payment (only for high school and undergraduate students).